Common Issues / Use Cases
Tech issues come without warning — from login failures to software crashes.
Our remote support service connects you quickly to a bilingual IT technician who can securely investigate and fix the problem.
It’s quick, cost-effective, and perfect for businesses with occasional IT needs.
Fixing system or software errors
Reconnecting broken VPN or file access
Troubleshooting printer or peripheral problems
Resolving login or password lockouts
Investigating sudden performance issues
Helping install or configure apps
How We Work
This streamlined process ensures clarity, accountability, and effective communication in both languages.
Submit ticket
Raise a ticket via phone, email or live chat
specialist acknowledges
Bilingual within SLA (average reply < 2 hours)
Support
Remote or on-site dispatch (Isle of Man)
Resolution
confirmation via report or follow-up
What’s Included
This service may include (depending on your needs):
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One token = one session (approx. 1 hour)
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Bilingual technician support
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Secure remote desktop session
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Issue diagnosis and resolution guidance
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Post-session summary with optional follow-up notes
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Advice on whether further work or hardware is needed
Pricing & Engagement
One-off Support (Token-Based)
Ideal for quick fixes, diagnostics, or one-time troubleshooting
- ✅ One-time registration: £100
- ✅ Use token(s) for remote troubleshooting, diagnostics or onsite visit
- ✅ Each token ≈ one hour; valid for 6 months
- Ideal for non-subscription clients needing flexibility
Monthly Subscription
Ongoing bilingual IT support with SLA-backed response times
- ✅ One-time registration: £100
- ✅ Monthly support includes helpdesk access and configuration changes
- ✅ Optional add-ons: weekend cover, monitoring, scheduled checkups
- ✅ Cancel or scale anytime
Project-Based Engagements
For structured IT tasks with a fixed scope and timeline
- ✅ One-time registration: £100
- ✅ For audits, onboarding, security reviews, network installation, etc.
- ✅ Includes planning, delivery milestones, and post-completion check-in
- ✅ Suitable for office moves or full setup projects
FAQ
After purchasing a token, contact us via email or phone. We’ll schedule a session with the next available bilingual technician.
One token covers a single issue, usually resolved within one hour. Extra time can be arranged using additional tokens.
Yes — this service is designed for one-off or occasional support needs.
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Yes — we use encrypted tools like AnyDesk or TeamViewer, and only connect with your approval.
We’ll explain the situation and, if needed, recommend on-site service or external repair options.
Yes — tokens are transferable within your organisation.