Common Issues / Use Cases
Network issues are one of the most common and frustrating causes of downtime.
We help you avoid them by building the right structure from the start — properly configured, secure, and documented.
Router and switch installation and setup
Wi‑Fi coverage testing and optimisation
Cable routing and port labelling
Printer and shared device network integration
Guest network setup and staff access control
Basic firewall rules and remote access policies
How We Work
This streamlined process ensures clarity, accountability, and effective communication in both languages.
Submit ticket
Raise a ticket via phone, email or live chat
specialist acknowledges
Bilingual within SLA (average reply < 2 hours)
Support
Remote or on-site dispatch (Isle of Man)
Resolution
confirmation via report or follow-up
What’s Included
This service may include (depending on your needs):
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On-site network design and planning
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Hardware selection support (routers, switches, extenders)
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Installation, wiring, and device configuration
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Wi‑Fi optimisation for performance and coverage
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Shared device integration (printers, storage)
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Setup documentation and staff handover
Pricing & Engagement
One-off Support (Token-Based)
Ideal for quick fixes, diagnostics, or one-time troubleshooting
- ✅ One-time registration: £100
- ✅ Use token(s) for remote troubleshooting, diagnostics or onsite visit
- ✅ Each token ≈ one hour; valid for 6 months
- Ideal for non-subscription clients needing flexibility
Monthly Subscription
Ongoing bilingual IT support with SLA-backed response times
- ✅ One-time registration: £100
- ✅ Monthly support includes helpdesk access and configuration changes
- ✅ Optional add-ons: weekend cover, monitoring, scheduled checkups
- ✅ Cancel or scale anytime
Project-Based Engagements
For structured IT tasks with a fixed scope and timeline
- ✅ One-time registration: £100
- ✅ For audits, onboarding, security reviews, network installation, etc.
- ✅ Includes planning, delivery milestones, and post-completion check-in
- ✅ Suitable for office moves or full setup projects
FAQ
Yes — we recommend models suited to your team size, space, and internet type, and can help with purchase if needed.
Yes — we install and configure both types, and help optimise your Wi‑Fi layout.
A standard small office network can often be completed in 1–2 visits depending on complexity.
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Absolutely — we’ll assess your existing setup and recommend improvements.
Yes — we can set up basic security policies and secure remote login options.
Yes — we can prepare simple visual documentation to help you manage or scale the network later.