Device & Staff Onboarding

Smooth setup for new staff and devices — secure, standardised, and bilingual.


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When new employees join or new devices are deployed, proper onboarding prevents IT confusion and security risks.

We help you standardise device setup and user access, ensuring everything is configured correctly from day one — in English and Chinese.

Ideal for small businesses hiring across languages or scaling operations with limited in-house IT.


Common Issues / Use Cases

Poorly set up accounts or devices create long-term inefficiencies and security issues.

Our onboarding service ensures your team is ready to work securely and comfortably — whether it’s their first day or a tech refresh.

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Creating and assigning user accounts and email addresses

Installing standard apps and applying usage policies

Connecting printers, drives and network folders

Delivering bilingual orientation for software basics

Setting up mobile device access and remote working tools

Registering devices in inventory with location and owner info

How We Work

This streamlined process ensures clarity, accountability, and effective communication in both languages.

Submit ticket

Raise a ticket via phone, email or live chat


specialist acknowledges

Bilingual within SLA (average reply < 2 hours)

Support

Remote or on-site dispatch (Isle of Man)

Resolution

confirmation via report or follow-up

What’s Included

This service may include (depending on your needs):


  • Bilingual device setup and walkthrough for new users

  • User account and email creation

  • Software installation and permissions configuration

  • Mobile and remote access enablement

  • Security baseline application (antivirus, screen lock, Wi-Fi config)

  • Custom onboarding checklists based on business type


Pricing & Engagement

One-off Support (Token-Based)

Ideal for quick fixes, diagnostics, or one-time troubleshooting

  • ✅ One-time registration: £100
  • ✅ Use token(s) for remote troubleshooting, diagnostics or onsite visit
  • ✅ Each token ≈ one hour; valid for 6 months
  • Ideal for non-subscription clients needing flexibility

Register & Get Started

Register now

Monthly Subscription

Ongoing bilingual IT support with SLA-backed response times

  • ✅ One-time registration: £100
  • ✅ Monthly support includes helpdesk access and configuration changes
  • ✅ Optional add-ons: weekend cover, monitoring, scheduled checkups
  • ✅ Cancel or scale anytime

Explore Subscription Options

Start now

Project-Based Engagements

For structured IT tasks with a fixed scope and timeline

  • ✅ One-time registration: £100
  • ✅ For audits, onboarding, security reviews, network installation, etc.
  • ✅ Includes planning, delivery milestones, and post-completion check-in
  • ✅ Suitable for office moves or full setup projects

Request a Project Assessment​

Contact us

FAQ

Both options are available. We’ll recommend the best method depending on the situation and number of users or devices.

Yes — onboarding sessions and documentation are available in either or both languages.

Windows, macOS, Android, iOS, and common SaaS platforms such as Microsoft 365, Google Workspace, and Zoom.

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Absolutely — we’ll tailor onboarding procedures to your company’s tools and policies.

Yes — we can create reusable guides and checklists to standardise your own internal onboarding process.

Is this suitable for part-time or temporary staff?

Yes — we can help you design lightweight onboarding flows for contractors or seasonal hires.

Still have questions?​

Talk to a consultant