Hardware Diagnostics

Identify and assess hardware issues before they cause serious disruption.


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When systems slow down, overheat or crash unexpectedly, hardware faults may be the cause.


Our diagnostics service provides fast, bilingual assessment of your computers, servers, and connected devices—on-site or remotely.


With detailed testing and a clear report, you’ll know what needs repair, upgrade, or replacement before it fails entirely.


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Common Issues / Use Cases

Unexplained IT issues often come from failing hardware—disks wearing out, memory errors, overheating components.

We diagnose problems early, helping you plan replacements, prevent downtime and make informed decisions.

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Checking for hard drive failures or bad sectors

Diagnosing memory issues or overheating

Inspecting laptops and desktops for slow performance

Testing network equipment (routers, switches)

Identifying power supply or battery degradation

Assessing printer, scanner, or POS device faults

How We Work

This streamlined process ensures clarity, accountability, and effective communication in both languages.

Submit ticket

Raise a ticket via phone, email or live chat


specialist acknowledges

Bilingual within SLA (average reply < 2 hours)

Support

Remote or on-site dispatch (Isle of Man)

Resolution

confirmation via report or follow-up

What’s Included

This service may include (depending on your needs):


  • Bilingual hardware diagnostics (on-site or remote)

  • Component health checks with performance analysis

  • Physical inspections and stress tests

  • Fault cause report with repair or upgrade options

  • Coordination with repair vendors or hardware suppliers

  • Option to escalate to installation or on-site service


Pricing & Engagement

One-off Support (Token-Based)

Ideal for quick fixes, diagnostics, or one-time troubleshooting

  • ✅ One-time registration: £100
  • ✅ Use token(s) for remote troubleshooting, diagnostics or onsite visit
  • ✅ Each token ≈ one hour; valid for 6 months
  • Ideal for non-subscription clients needing flexibility

Register & Get Started

Register now

Monthly Subscription

Ongoing bilingual IT support with SLA-backed response times

  • ✅ One-time registration: £100
  • ✅ Monthly support includes helpdesk access and configuration changes
  • ✅ Optional add-ons: weekend cover, monitoring, scheduled checkups
  • ✅ Cancel or scale anytime

Explore Subscription Options

Start now

Project-Based Engagements

For structured IT tasks with a fixed scope and timeline

  • ✅ One-time registration: £100
  • ✅ For audits, onboarding, security reviews, network installation, etc.
  • ✅ Includes planning, delivery milestones, and post-completion check-in
  • ✅ Suitable for office moves or full setup projects

Request a Project Assessment​

Contact us

FAQ

Most sessions take 30 to 90 minutes, depending on the device type and number of issues.

Yes—we support common desktop and laptop models across both platforms.

We will provide a summary report and offer to connect you with suitable local service providers.

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Diagnostics can be included in subscription plans or purchased as a one-off service using tokens.

Yes—we can assess multiple units during one visit or session, and will quote accordingly.

Do you provide written results?

Yes—every diagnostic includes a summary report with findings and recommendations.

Still have questions?​

Talk to a consultant