Bilingual Helpdesk Support

Fast and friendly IT support in English and Chinese — tailored for Isle of Man businesses.


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Small businesses often struggle with IT issues—from email problems to software updates—especially when they serve both English- and Chinese-speaking users.

Our bilingual helpdesk offers fast, clear solutions via phone, chat, or remote access, ensuring language barriers don’t delay your business.

With SLA-based support and multi-channel communication, your team gets the help they need, when they need it.


Common Issues / Use Cases

IT frustrations build daily costs—printer errors, access issues, network flaws, or software compatibility glitches.

Drifttle provides a trusted, bilingual helpdesk to resolve these fast, reducing downtime and enhancing work continuity.

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Troubleshooting email configuration or calendar sync problems

Printer, scanner, or peripheral device faults

Minor network & connectivity fixes

Password resets and account lockouts

Software installation, updates and licensing queries

Basic guidance on device use for English and Chinese-speaking staff

How We Work

This streamlined process ensures clarity, accountability, and effective communication in both languages.

Submit ticket

Raise a ticket via phone, email or live chat


specialist acknowledges

Bilingual within SLA (average reply < 2 hours)

Support

Remote or on-site dispatch (Isle of Man)

Resolution

confirmation via report or follow-up

What’s Included

This service may include (depending on your needs):



  • 8/5 bilingual helpdesk availability (Mon–Fri, 9am–5pm GMT)

  • Remote troubleshooting (token-based session for additional complexity)

  • Full reporting of issues and resolutions

  • Device health checks and software status updates

  • Escalation to our on-site tech team when needed


Pricing & Engagement

One-off Support (Token-Based)

Ideal for quick fixes, diagnostics, or one-time troubleshooting

  • ✅ One-time registration: £100
  • ✅ Use token(s) for remote troubleshooting, diagnostics or onsite visit
  • ✅ Each token ≈ one hour; valid for 6 months
  • Ideal for non-subscription clients needing flexibility

Register & Get Started

Register now

Monthly Subscription

Ongoing bilingual IT support with SLA-backed response times

  • ✅ One-time registration: £100
  • ✅ Monthly support includes helpdesk access and configuration changes
  • ✅ Optional add-ons: weekend cover, monitoring, scheduled checkups
  • ✅ Cancel or scale anytime

Explore Subscription Options

Start now

Project-Based Engagements

For structured IT tasks with a fixed scope and timeline

  • ✅ One-time registration: £100
  • ✅ For audits, onboarding, security reviews, network installation, etc.
  • ✅ Includes planning, delivery milestones, and post-completion check-in
  • ✅ Suitable for office moves or full setup projects

Request a Project Assessment​

Contact us

FAQ

What is the SLA response time?

We aim to respond within 2 hours during business hours; resolution time depends on complexity.

Yes—sessions are encrypted and require client permission before connecting.

Yes—basic SLA includes Mon–Fri. Out-of-hours support is available as a subscription add‑on.

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We will identify the fault, advise next steps, and coordinate with repair vendors if needed.

Our team follows data protection best practices, and we don’t access personal files without client agreement.

Where available, yes. Otherwise, we assist creating or translating basic user guides as part of the service.

Still have questions?​

Talk to a consultant