On‑Site Tech Support (Isle of Man)

Professional in-person IT support for hardware, installations and repairs on the Isle of Man.


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When remote support isn’t enough—hardware failures, device setup or physical network issues—our bilingual technician will come to your office to resolve them.


You get reliable, hands-on assistance with installation, upgrades, and troubleshooting, all delivered in English and Chinese.


Ideal for businesses that need on-site expertise without managing multiple vendors.


Common Issues / Use Cases

Physical IT issues can disrupt productivity and require immediate attention.

Drifttle’s on‑site support provides you with a bilingual, local technician who arrives prepared to fix hardware, configure equipment, and optimise your workspace.

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Installing or repairing desktops, laptops and peripherals

Upgrading components (RAM, storage, network cards)

Troubleshooting local network or Wi‑Fi issues

Setting up printers, scanners, POS or EPOS devices


Conducting routine device checks and maintenance

Configuring physical connectivity in offices or meeting spaces

How We Work

This streamlined process ensures clarity, accountability, and effective communication in both languages.

Submit ticket

Raise a ticket via phone, email or live chat


specialist acknowledges

Bilingual within SLA (average reply < 2 hours)

Support

Remote or on-site dispatch (Isle of Man)

Resolution

confirmation via report or follow-up

What’s Included

This service may include (depending on your needs):


  • Scheduled or emergency on‑site visit in Isle of Man

  • Bilingual support for hardware and network needs

  • Full diagnostic check and repair recommendations

  • Component installation and upgrades

  • Post-visit report including issue summary and follow‑up plan

  • Quotations coordinated with approved local vendors


Pricing & Engagement

One-off Support (Token-Based)

Ideal for quick fixes, diagnostics, or one-time troubleshooting

  • ✅ One-time registration: £100
  • ✅ Use token(s) for remote troubleshooting, diagnostics or onsite visit
  • ✅ Each token ≈ one hour; valid for 6 months
  • Ideal for non-subscription clients needing flexibility

Register & Get Started

Register now

Monthly Subscription

Ongoing bilingual IT support with SLA-backed response times

  • ✅ One-time registration: £100
  • ✅ Monthly support includes helpdesk access and configuration changes
  • ✅ Optional add-ons: weekend cover, monitoring, scheduled checkups
  • ✅ Cancel or scale anytime

Explore Subscription Options

Start now

Project-Based Engagements

For structured IT tasks with a fixed scope and timeline

  • ✅ One-time registration: £100
  • ✅ For audits, onboarding, security reviews, network installation, etc.
  • ✅ Includes planning, delivery milestones, and post-completion check-in
  • ✅ Suitable for office moves or full setup projects

Request a Project Assessment​

Contact us

FAQ

Contact us via phone or email to request a visit. We’ll propose a suitable time and confirm bilingual technician availability.

Visits within Douglas are charged at a flat booking rate. Visits beyond Douglas may incur additional travel fees—quoted in advance.

We aim to schedule same-day or next-day visits when on-site slots are available—depending on location and urgency.

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Our technician carries common spare parts. Any specialist components will be quoted and sourced as needed.

Technicians follow Isle of Man workplace safety protocols and respect client site policies.

Can remote discovery lead to a visit?

Yes—if our remote support detects a hardware issue, we will propose an on‑site follow-up rather than diagnose from afar.

Still have questions?​

Talk to a consultant