Common Issues / Use Cases
Backups are often ignored until it’s too late. From accidental deletion to hardware failure or cyberattacks, recovery depends on having the right backup in place.
We make sure your business can bounce back quickly — without confusion or data loss.
Reviewing current backup tools and coverage
Identifying gaps in device or cloud data protection
Setting up scheduled local or remote backups
Recommending storage options (USB, NAS, cloud)
Advising on encryption, retention, and recovery steps
Training staff on best practices and access controls
How We Work
This streamlined process ensures clarity, accountability, and effective communication in both languages.
Submit ticket
Raise a ticket via phone, email or live chat
specialist acknowledges
Bilingual within SLA (average reply < 2 hours)
Support
Remote or on-site dispatch (Isle of Man)
Resolution
confirmation via report or follow-up
What’s Included
This service may include (depending on your needs):
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Audit of existing backup arrangements
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Setup or improvement of backup systems
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Local and/or cloud backup configuration
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Backup schedule and recovery instructions
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Documentation of retention policies
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Optional disaster recovery guide for small teams
Pricing & Engagement
One-off Support (Token-Based)
Ideal for quick fixes, diagnostics, or one-time troubleshooting
- ✅ One-time registration: £100
- ✅ Use token(s) for remote troubleshooting, diagnostics or onsite visit
- ✅ Each token ≈ one hour; valid for 6 months
- Ideal for non-subscription clients needing flexibility
Monthly Subscription
Ongoing bilingual IT support with SLA-backed response times
- ✅ One-time registration: £100
- ✅ Monthly support includes helpdesk access and configuration changes
- ✅ Optional add-ons: weekend cover, monitoring, scheduled checkups
- ✅ Cancel or scale anytime
Project-Based Engagements
For structured IT tasks with a fixed scope and timeline
- ✅ One-time registration: £100
- ✅ For audits, onboarding, security reviews, network installation, etc.
- ✅ Includes planning, delivery milestones, and post-completion check-in
- ✅ Suitable for office moves or full setup projects
FAQ
Yes — even small losses (e.g. tax files, client emails) can cause big problems. A clear backup plan saves time and reduces risk.
Each has pros and cons. We help you combine both where possible — for speed and security.
Yes — we assess how well they meet your needs and how to configure them properly.
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Yes — we can set up solutions for both platforms, including mixed environments.
Ongoing monitoring is available through subscription or token support plans.
We’ll test recovery steps and assess whether your system is actually protecting you.