Common Issues / Use Cases
Many businesses unknowingly expose themselves to threats through weak passwords, lack of backups, or unprotected devices.
We help you understand your current exposure and guide you toward a safer digital environment — no jargon, no scare tactics.
Checking device and network security settings
Reviewing password, account, and access practices
Verifying firewall, antivirus, and update status
Identifying missing backups or unsecured data
Evaluating use of cloud tools and mobile access
Highlighting human risks like phishing or unsafe habits
How We Work
This streamlined process ensures clarity, accountability, and effective communication in both languages.
Submit ticket
Raise a ticket via phone, email or live chat
specialist acknowledges
Bilingual within SLA (average reply < 2 hours)
Support
Remote or on-site dispatch (Isle of Man)
Resolution
confirmation via report or follow-up
What’s Included
This service may include (depending on your needs):
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On-site or remote IT risk assessment
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Device, network, and software baseline checks
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Human behaviour and access control review
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Summary risk grading (Low, Medium, High)
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Written report with practical action plan
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Optional follow-up to implement improvements
Pricing & Engagement
One-off Support (Token-Based)
Ideal for quick fixes, diagnostics, or one-time troubleshooting
- ✅ One-time registration: £100
- ✅ Use token(s) for remote troubleshooting, diagnostics or onsite visit
- ✅ Each token ≈ one hour; valid for 6 months
- Ideal for non-subscription clients needing flexibility
Monthly Subscription
Ongoing bilingual IT support with SLA-backed response times
- ✅ One-time registration: £100
- ✅ Monthly support includes helpdesk access and configuration changes
- ✅ Optional add-ons: weekend cover, monitoring, scheduled checkups
- ✅ Cancel or scale anytime
Project-Based Engagements
For structured IT tasks with a fixed scope and timeline
- ✅ One-time registration: £100
- ✅ For audits, onboarding, security reviews, network installation, etc.
- ✅ Includes planning, delivery milestones, and post-completion check-in
- ✅ Suitable for office moves or full setup projects
FAQ
Yes — it’s designed for small teams with little or no dedicated IT management.
Typically 2–4 hours depending on your setup. We’ll advise in advance based on your size.
Yes — our reports are written in plain English (and Chinese if needed), with clear next steps.
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Yes — follow-up work can be delivered via token-based remote support or on-site visits.
No — this is a basic operational audit. If needed, we can refer you to partners for full penetration or compliance testing.
Yes — we check cloud tools used by your staff as part of the risk picture.